Refund policy

Purchase Terms & Refunds

1. Introduction

Contracting parties: These Terms and Conditions of Purchase are entered into between Scandinavian SkiPass AB with organization number 559305-1724 ("The seller) and the consumer who makes a purchase (The buyer") via scandinavianskipass.se ("The online store``"). Together, the Seller and the Buyer are referred to as "The Parties" and separately as "Part". 

Approval: By making a purchase in the Webshop, the Buyer confirms that they have read and accept Terms of Purchase and agrees to comply with them.

Consumer protection: The contractual relationship between the Parties is governed by the Distance Contracts Act (SFS 2005:59) and the Consumer Purchase Act (SFS 2022:260). These laws contain mandatory rules on the rights and obligations of consumers and businesses.

Customer Service: The Seller answers the Buyer's questions (with certain exceptions) within 48 hours on business days excluding public holidays. Customer service can be contacted via the contact details provided at the end of these purchase terms. 

2. Prices and ordering

Prices: The prices displayed in the Webshop at the time the order is placed apply. All prices are quoted in Swedish kronor (SEK) and include applicable VAT. Any payment and shipping fees are added and specified separately. The total price of the order, including these fees, is clearly presented to the Buyer before the purchase is completed and is also shown on the order confirmation.  

Promotions, discount codes and offers: The Seller may on various occasions offer promotions, discount codes or other offers (”Offers) for some products. Offers are valid at the promotional price or on the stated terms during the specified period shown in connection with the Offer or while stocks last. Otherwise, these apply Terms and Conditions on all purchases. Offers cannot be combined with other discounts or promotions, unless expressly stated. When an Offer ends or is revoked, these terms apply Terms and Conditions fully for them products that was previously covered by the Offer.

Payment obligation: The buyer's purchase/order constitutes an obligation to pay.

Tip: In connection with completing the purchase via the webshop, the Buyer may voluntarily choose to leave a tip as an additional contribution to The seller. A tip is a gift that is entirely voluntary to give, and does not affect the price of the products or the services The buyer purchases. It is not part of the total purchase price and does not confer any additional benefit or priority in the processing of the order. Tips are not refunded in the event of a canceled purchase, complaint, or return, as they are a voluntary payment and not part of the product's/service's price.

Buyer's information: The buyer is responsible for providing correct and complete information when placing an order, such as contact information, delivery address and postal code. The seller is not responsible for errors that arise as a result of that the Buyer has provided felaktiga uppgifter.

Order confirmation: When the Seller has approved the order, an order confirmation will be sent sent after completed purchase to it email address The buyer has specified in connection with the order. The order confirmation constitutes a confirmation of the purchase agreement entered into between the Seller and the Buyer. A binding purchase agreement is entered into between The Seller and the Buyer When is this order confirmation sent?s. About The buyer notices some felaktigheter i orderbekräftelsen, recommended The buyer to inform the Seller of this without undue delay.

Cancellation: The Buyer has the right to cancel a product before it has been delivered. In such a cancellation, the Seller loses the right to enforce the sale and demand payment for the product. However, the Seller is entitled to reasonable compensation for: 

Cancellation is not possible after the item has been delivered. If the Buyer regrets their purchase after delivery, the rules on the right of withdrawal apply.

2.2 Special terms when purchasing Season lift pass

Personal season lift pass: Season pass is personal and may only be used for the purchased the season by the person it was registered to at the time of purchase. It is not permitted to lend, transfer, or sell the lift pass to anyone else.

Abuse of season ski pass: In the event of misuse, such as unauthorized use of the lift pass by another person, we reserve the right the Seller himself the right to immediately block the lift pass without that the Buyer has any rätt till återbetalning. The seller also has the right to take further measures, such as claiming compensation or, if necessary, reporting the matter to the police.

Lost or damaged season lift pass: About the season lift pass If they are lost or damaged, the Buyer can contact Seller's customer service to block the seasonal lift ticket and order a new for an administration fee of 200 SEK. The new season lift pass will be sent to the Buyer within a reasonable time after receipt of payment of the fee. The fee is billed with 10 calendar days payment terms.

Subscription service: 

We now offer the option to subscribe to your SkiPass. As a subscriber you get a discount on your SkiPass as well as the convenience of having the card automatically mailed to you before each season – completely without you having to do anything.

The subscription is flexible and can be cancelled at any time before the next shipment. By subscribing, you agree that we store your delivery details for this purpose.

Refund policy regarding Season pass: Season pass are generally non-refundable (However, the Seller may need to refund if a complaint is made, or in the event of a cancellation that occurs before the delivery has been made). Exceptions may be made in certain cases after an individual assessment. The seller decides whether a refund will be granted or not. To apply for a refund, please contact The seller's customer service and describe the situation. Refunds are not provided for events outside the Seller's control, such as extreme weather conditions, natural disasters (e.g. earthquake or hurricane), or other force majeure events. When assessing refund claims Will the Seller take into account SLAO's recommendations (Swedish Lift Facilities Organization). 

3. Payment terms

Payment: Payment is made via the payment methods offered in the Webshop at the time of purchase by the integrated payment service providers. Currently the payment options listed below are offered, with the payment terms stated below. As you can see, some payment options are provided via Klarna, Google and Apple Pay - and in those cases the respective provider's linked terms apply to your payment when that payment option is used.

• Card payment (Visa, Mastercard, Maestro): The most common payment option visitors use. Use the debit or credit card issued to you by your bank. Mastercard / Maestro: terms of use, Show: Terms of Use.
• American Express (Credit card): Popular payment method, especially in North America. Read about American Express terms of use. 
• Union Pay (Card): Popular payment method, especially in Asia and China. Read Union-Pay Terms of Use.
• Apple Pay: Uses the payment card you have stored on your Apple device. Read Apple Payments Terms of Use. 
• Google Pay: Uses the payment method you have saved with Google. Read Google Payments Terms of Use. 
• Direct payment ("Pay now with Klarna"): The money is debited directly from your bank account saved with Klarna. Here you'll find all Klarna's Terms of Use. 
• Invoice payment ("Pay later with Klarna"): Pay for the purchase within 30 days from when you made it via Klarna's app or website. No interest is charged, but fees may apply. Here you can read Klarna's terms and conditions for invoice payment. 
• Financing ("Finance with Klarna"): Finance your purchase with "Finance with Klarna". Make regular payments each month until your purchase is paid off. Here you can read more about Klarna's terms and policies for financing: Klarna's policies for installment payments. 
  

Payment terms (Account/debit card): Payment is made at the time of purchase through our payment partners. The most common payment cards are accepted, such as Visa and Mastercard. When an order is placed, the amount is reserved on your account and charged at order confirmation. All transactions are encrypted and processed via a secure payment gateway. When paying by card, you as the customer are responsible for ensuring that the card is valid and has sufficient funds. In the event of payment problems, we reserve the right to cancel the order. For information about any fees that may apply to card payments, contact your bank. The respective card issuers' user/payment terms also apply to all purchases made through our e-commerce store. 

SEKKI Form - Klarna's SEKKI form: SECCI SV_SE - 2023

3D Secure: Webbplattformen använder sig av 3D Secure i samband med betalningar. Shopify Payments är optimerat för att minimera användningen av 3D Secure och använder endast 3D Secure när det krävs av den utfärdande banken för att en transaktion ska godkännas. Om The buyer uses a third-party gateway and requires 3D Secure The buyer Use Cardinal as a 3D Secure provider.

Acceptance of Terms: By making a payment through an integrated payment service provider, the Buyer accepts both the Seller's terms of sale and the payment service provider's terms. It is the Buyer's responsibility to read and accept the payment service provider's terms before completing the purchase. 

Credit check: The payment service provider may perform a credit check in connection with the purchase. In some cases, this may involve obtaining a credit report. If the credit check does not meet the payment service provider's requirements, the purchase may be declined.

Rewards program: When you shop with us or take part in promotions, you automatically earn points through our rewards program. These points can later be used to pay for all or part of future purchases of ski passes on our website. The points are personal and tied to your account. If you are inactive for more than 4 years, the points will expire and be removed from your balance. You can always see your current points balance when you are logged in to your account.

Partner program`: Our affiliate program allows you to earn 15% commission on sales made through your unique link. The program is suitable for anyone who wants to recommend Scandinavianskipass.se to friends, followers or networks – whether you are a private individual, an influencer or work in digital marketing.`

4. Shipping and delivery 

Delivery time: Delivery of lift tickets takes 1-4 business days and delivery of ski equipment will take place within 7 business days after the Seller has confirmed the order in writing by an order confirmation. In deliverydelay will the Seller inform Notify the buyer about this.

Delivery options: Deliveries are primarily made to the specified deliveryansadressen (home delivery), and, as a second option, to nearest pickup point (if home delivery is not possible). If the Customer wants to pick up sseason pass and ski equipment at Seller's address, the Customer can contact the Seller and request this via the contact details provided at the end of these terms. The pickup address is as follows: Toppvägen 4, 832 96 Frösön, Jämtland County, Sweden.

Delivery delay: In case of delivery delay, the buyer may claim compensation or, in certain cases, cancel the purchase in accordance with the Consumer Purchases Act. Note that a complaint due to a delay does not mean that the purchase agreement is automatically cancelled. The seller may in some cases first have the right to remedy the delay and complete the delivery within a reasonable time. It is also important to note that the Seller is not obliged to pay damages if the delay is caused by circumstances covered by force majeure-like situations under the law.

Cancellation and refund: If the delivery cannot be completed by the Seller, the Buyer will be informed of this, the purchase will Cancel orderas and the Buyer is refunded for the amount paid for canceled items. 

5. Package pickup 

Postal outlet 

Shipment inspection: All goods shipped by the Seller are carefully inspected to ensure they are free of defects at dispatch. The Buyer is advised to carefully check the package upon receiving/pickup to ensure that the package inte är skadat eller öppnat. Om skador eller tecken på att paketet öppnats upptäcks rekommenderas Köparen att vägra mottagande, reklamera paketets skick to the shipping company and have it returned to the Seller. In such cases, the Seller should be informed of this as soon as possible. The buyer is also advised to check the contents of the package upon receipt to ensure that the delivery is correct and that the item is undamaged.

Complaints about defects: If the item, contrary to expectations, is defective, damaged in transit or does not match the description, the Buyer is advised to contact the Seller without undue delay to initiate a claim.  

6. Right of withdrawal 

Buyer as a consumer has a statutory right of withdrawal under the Distance Contracts Act (SFS 2005:59). The withdrawal period is 14 days. For purchases of a service, the withdrawal period begins on the day the Buyer entered into the contract. For purchases of goods, the withdrawal period begins on the day the Buyer received the goods. If the Buyer has purchased several goods or a good consisting of several parts, the withdrawal period is counted from the day the Buyer receives the last good or the last part of the good. The day on which the withdrawal period begins is not included when calculating the withdrawal period. This means that the day after is day one of the withdrawal period.  

If the Buyer chooses to use sin right of withdrawal, the Buyer shall notify the Seller about this within the withdrawal period.

Exceptions to the right of withdrawal: When purchasing season lift pass Det finns ingen ångerrätt. Detta beror på att ett säsongsliftkort avser en fritidsaktivitet som tillhandahålls under en bestämd tidsperiod, vilket enligt 2 kap. 11 § punkt 12 i Distansavtalslagen är undantaget från ångerrätten. Has the Buyer If there are valid reasons to cancel their purchase of the season lift pass, the Buyer can, however, contact the Seller to try to reach an agreement on granting a right of withdrawal. 

How the Buyer exercises the right of withdrawal: To exercise the right of withdrawal, The Buyer is advised to follow the steps. below: 

Depreciation deduction: Sthe seller har rätt att göra avdrag för en varas värdeminskning i den mån värdeminskningen beror på att konsumenten hanterat varan i större omfattning än vad som är nödvändigt för att fastställa dess egenskaper eller funktion.

Refund: By default, refunds are made, with deduction for any depreciation, within 14 calendar days from the date on which the Seller received the consumers ångermeddelande. Säljaren förbehåller sig dock rätten att Hold off on issuing a refund until the first of the following two options occurs: i) Item back in stock, or (ii) Säljaren has fått bevis om att varan returnerats The refund will be made via the same payment method that was used for the purchase, unless otherwise agreed. 

If the Seller has any questions during the process, the Seller can contact the Buyer at the specified e‑mail address.

Important: The Buyer shall send back the withdrawn goods to the Seller without undue delay and no later than within 14 calendar days from the time the notice of withdrawal was given. If the goods are not shipped within this timeframe, comes The right of withdrawal will lapse. It is important that the Buyer keeps the receipt from the shipping company as proof that the return has been sent.

More information: For more information about the consumer's rights and obligations, please refer to the full regulations in  Consumer Purchases Act and Distance Contracts Act as well as information on www.konsumentverket.se. 

7. Complaints and returns 

General 

The buyer has the right to make a complaint about a defective product or service, or in the event of delay of delivery. The buyer's right to make a claim påverkas inte av eventuella garantierbjudanden. 

The buyer may assert remedies arising from a defect for three (3) years and two (2) months counted from and including the day The buyer received the product.  

The buyer must report a defect within a reasonable time after The buyer discovered or ought to have discovered a defect. A complaint made within two (2) months after the date on which The buyer The discovery of a defect is always considered to have been made in due time.  

Complaints can be made in writing by e-mail, by post, orally or otherwise. For evidentiary reasons, the Seller recommends that The buyer complains in writing. If The buyer chooses to file a complaint in writing, the Seller also recommends The buyer to include a description of the defect as well as how and when it was discovered, to facilitate the process and enable a quick resolution. 

Written complaints must be sent to the Seller: 

Company: Scandinavian SkiPass AB  

Email: ivo.langefors@scandinavianskipass.com 

Postal address: Toppvägen 4, 832 96 Frösön, Jämtland County, Sweden. 

About The buyer If you choose to make a complaint verbally, you can The buyer Call the seller at the following phone number: (+46) 76 117 5593 (Phone hours: 09:00-17:00).

The seller also asks the Buyer to ensure that the damage is documented by the carrier to facilitate the Seller's claim against the carrier. The Buyer has the same rights in case of transport damage as for other claims, and it is the Seller who is responsible to the Buyer for transport damage. 

Return shipping and refunds

Please note: The Buyer should always contact the Seller before a return is initiated. The Seller strives to resolve the issue by repair or exchange for a new item. Any product warranty provided by the manufacturer covers only manufacturing defects and does not apply to normal wear and tear or misuse.  

Complaints procedure: A complaint may be made in writing by e‑mail, post, telephone or otherwise. To ensure evidence, a written complaint is recommended. In a written complaint the Buyer should include a description of the defect and how and when it was discovered, which facilitates handling and enables a quick resolution. The seller recommends the following claims procedure: 

Claim approved`: If the returned item qualifies for a claim, the Seller will refund the cost of the item as well as the Buyer's shipping costs within ` 30 kalenderdagar. The refund is made using the same payment method that was used for the purchase, unless otherwise agreed between the Buyer and the Seller. The Seller covers the cost of return shipping for an approved claim. The Seller also pays for the shipping if The buyer wants a new one product as compensation.

Rejected claim: If it turns out that the product or service in question is not defective under applicable law, the complaint will not be accepted. In such cases, the item is returned to the Buyer, and the Seller charges Charge the buyer a fee of 200 SEK to cover the Seller's costs for to inspect the item/the defect and shippingthe costs. The fee is invoiced to the Buyer with 10 calendar days payment terms.  

Remedies for defects

When a Buyer as a consumer discovers that the purchased the product eller tjänsten är felaktig, finns det flera rättigheter och påföljder som The buyer can invoke. These rights are in line with the Consumer Purchase Act and aim to ensure a fair and reasonable solution for both Pspecies. The buyer is entitled to the following remedies if the purchased the product or the service is incorrect:  

a) Right to repair or replacement`: First of all has ` The buyer the right to require that the Seller remedies the defect. This means, among other things, that the Seller undertakes to repair or adjust the product så att den motsvarar det avtalade tillståndet. Alternativt kan Konsumenten begära omleverans, vilket innebär att Säljaren ersätter den felaktiga the product with a new product that is flawless.